Through unified standard service behavior, to the vast number of users with "professional, sincere, comprehensive" service, designed to fully meet customer demand for differentiated services in the trade data. We rely on senior industry background and years of information service experience, to create a professional team of data experts, to provide comprehensive, thoughtful, personalized service, so that customers with lower costs, more efficient, faster speed to establish trade and trade risk management system, experience the information age, happy trade new experience.
Professional, sincere, comprehensive
Equipped with professional support services engineers and advanced service facilities, to provide users with professional standards of support services.
First and periodically return visits active service measures, set up the staff correct user service consciousness, follow the "sincere cooperation with users, make the user a reliable friend" service standards, provide sincere service for the user.
From the perspective of a full range of user needs, service content includes guidance, application, maintenance, consulting the four major categories of users involved in the work process every detail of the service.
User complaint rate is less than 2%, the user service satisfaction is not less than 85% (including response timeliness, service personnel service skills, service staff attitude towards users, etc.).
Urgent user is anxious, want the user to think
Sincere cooperation with users, make users reliable friend
Interest is easy to follow the series service policy, according to the terms of the quality manual and related documents to provide users with high-quality service, and constantly improve the service quality.